Heroism in Bombay

This firsthand account of one American’s experience at the Taj Mahal Hotel in Mumbai when the terrorist attack began was published as commentary in Forbes. Michael Pollack is a general partner of Glenhill Capital, a firm he co-founded in 2001.

Heroes At The Taj

Michael Pollack 12.01.08, 7:40 PM ET

My story begins innocuously, with a dinner reservation in a world-class hotel. It ends 12 hours later after the Indian army freed us.

My point is not to sensationalize events. It is to express my gratitude and pay tribute to the staff of the Taj Mahal Hotel in Mumbai, who sacrificed their lives so that we could survive. They, along with the Indian army, are the true heroes that emerged from this tragedy.

My wife, Anjali, and I were married in the Taj's Crystal Ballroom. Her parents were married there, too, and so were Shiv and Reshma, the couple with whom we had dinner plans. In fact, my wife and Reshma, both Bombay girls, grew up hanging out and partying the night away there and at the Oberoi Hotel, another terrorist target.

The four of us arrived at the Taj around 9:30 p.m. for dinner at the Golden Dragon, one of the better Chinese restaurants in Mumbai. We were a little early, and our table wasn't ready. So we walked next door to the Harbour Bar and had barely begun to enjoy our beers when the host told us our table was ready. We decided to stay and finish our drinks.

Thirty seconds later, we heard what sounded like a heavy tray smashing to the ground. This was followed by 20 or 30 similar sounds and then absolute silence. We crouched behind a table just feet away from what we now knew were gunmen. Terrorists had stormed the lobby and were firing indiscriminately.

We tried to break the glass window in front of us with a chair, but it wouldn't budge. The Harbour Bar's hostess, who had remained at her post, motioned to us that it was safe to make a run for the stairwell. She mentioned, in passing, that there was a dead body right outside in the corridor. We believe this courageous woman was murdered after we ran away.

(We later learned that minutes after we climbed the stairs, terrorists came into the Harbour Bar, shot everyone who was there and executed those next door at the Golden Dragon. The staff there was equally brave, locking their patrons into a basement wine cellar to protect them. But the terrorists managed to break through and lob in grenades that killed everyone in the basement.)

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